Software Mind invites you to the Financial Services Forum EMEA 2006, which will be held on QEII Conference Centre in London, on 12th and 13th October.

The Conference is organised by Forrester Research. Forrester is an independent technology and market research company that provides pragmatic and forward-thinking advice about the impact of technology on business and consumers. The Conference is focused on: “Creating Compelling Customer Experiences. Managing The New Realities In Retail Financial Services”.

Retail financial firms are at a crossroads in their business strategies as new realities disrupt traditional business practices. At the center of this change are consumers — whose trust in financial firms is eroding while their expectations of service are increasing. At the same time, firms are pushing to lower costs by segmenting their customers while driving up product sales by increasing cross-selling efforts — but with limited success. Finally, technology developments are emerging that enable a host of new sales and service capabilities across channels and product lines. What skills will financial services firms need to succeed in this new landscape?

At this Forum, Forrester will focus on four key competencies:

• Deep customer insight.
• Winning customer offerings.
• Dynamic organizational structures.
• Multi-channel capabilities.

During the Conference, our representatives will be waiting for you at the company’s booth. You are welcome to visit the booth and become acquainted with our product offerings.